“On time” shouldn’t be based on luck. Move beyond reporting and take action before the delay.
Provide solutions to the right person, to make the right decision, at the right time. Focus on the problems and ignore the flights running smoothly for higher efficiency.
Process improvement approach versus “reporting and pressure” – improve how you work which allows you to increase network efficiency and aircraft utilization, and focus on the turn and not just the delay.
Improve the most visible period the aircraft is on the ground in the eyes of the customer — Net Promoter Score (NPS):
Choose your level of integration based on your needs:
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